FisheyeBrooklyn's ceramics is handmade with food, dishwasher, and microwave safe clay and glazes, unless otherwise noted. I suggest that you hand wash handmade ceramics though and use pot holders when removing items from the microwave. You should also avoid extreme changes in temperature (freezing to boiling) with handmade ceramics.
Most of FisheyeBrooklyn's pieces are fired in an electric kiln, unless otherwise noted. A few pieces currently in the shop were fired in gas kilns and are marked as Penland Special Project. There are also a few wood fired pieces in the shop and are marked as such.
Because of the nature of handmade, there will be slight variations in the shape, size, color, and finish of the items from what you see in the photographs. No two pieces are exactly alike, which is the beauty of handmade ceramics. These variations are very small and may not be noticeable–if they are though, please know that they are not flaws, but are part of what makes each item unique.
I want you to be happy with your purchase, so if you have any questions, concerns, or feedback, please contact me.
Each package is carefully packed. Recycled packing material will be used whenever possible.
Orders can only be shipped within the US at this time. They will be shipped via USPS priority mail. Insurance is available upon request.
Shipping charges are calculated by weight. The final weight of your order will appear in your shopping cart.
For international orders, please contact me.
REFUNDS AND EXCHANGES
All purchases are considered final sale unless unfairly represented. If you are not happy with your purchase, please contact me within one week of receiving your order so that we can find a solution. Items may be returned for exchange or store credit only.
All items should be returned in their original packaging, wrapped carefully, and must be trackable and shipped at the customer's expense. Once I have received the return package, a replacement will be sent or a store credit issued.
Each item is carefully wrapped and packed. Everything is done to reduce the possibility of damage during shipment. However, if you do receive a broken item, please contact me immediately for a replacement or refund.
MADE TO ORDER
Items marked as “Made to Order” will take approximately 4-6 weeks to deliver from date of order, depending on the quantity ordered.
CUSTOM & WHOLESALE ORDERS
Please contact me for custom/special orders (allow 4-6 weeks for these orders) and wholesale inquiries.
FisheyeBrooklyn is a small online business. I respect your information and privacy. Under no circumstances is your information ever sold or rented to a third party.
How I collect your information and where I store it
Your name and email address is collected by Mailchimp, a mailing list service provider that I use if you signed up to my mailing list via my website. Occasionally I collect your personal information directly from events (craft fairs, markets) I attend or via email inquiry.
I also collect information such as your postal address in order to fulfil your order request when orders are placed.
When you provide your personal information to sign up to receive occasional emails, place an order or send / reply to a message, I understand that you consent to my collecting information and using it for that specific purpose only.
What I do with your information
When you are on my mailing list, you will receive occasional emails containing information such as my webshop updates and forthcoming events. This is information strictly about FisheyeBrooklyn that you may be interested in.
Third party service and payment providers
In order to fulfil your order on my online shop or sales at events, your information may be shared on a third party service and payment providers as follows:
I share your information with other service providers such as USPS, UPS, and Fedex and other courier services, in order to complete your order request. This is only to the extent necessary to perform these services.
Your right to access and delete
When you place an order or sign up for emails, your information will be in my records unless and until you ask me to delete the information. You can do this at anytime by clicking the unsubscribe button on the bottom of my emails or via email to email@example.com.
If you would like to correct, amend, or delete any of your personal information I have, you can always contact me by email at firstname.lastname@example.org.